SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shop1ne (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of shop1ne.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery … seller recommended
Arrival before the scheduled date, very good quality cable and very well packed, tested works well
The delivery is also very fast and the charging is very good. It's a good cable.
Pratsyu, charge shvidko, wooing the Chorny and blue color, in the Chorny pidsvitka not yaskrava, dark and vidsutnya Velcro for zvatuvannya. In the pigeon, Velcro and pidsvitka is significantly yaskravisha.
This is a good product. It was send reasonable fast to the Netherlands. I can recommend this shop.
I have already tried very good product
Thank you for the speed of shipping and the quality of the product.. Super fast charge .. and data. .. Super recommended
It took a month and a half to arrive but it was worth it. Very good Material and works very well.
FIREAGE, you little man!❤️
Works very well, it has been more than a month and no problems.
Yak howls: in the distance after all, iacoti and tsyni. Essager my favorite! )
Fast shipping
Excellent Product thank you
The first thing I will highlight is that it is very resistant. It also has led light to search for the cable in darkness, it also charges the cell phone well.
Arrived early, the product is as described, the messenger called me on the phone when I was at my home and I told him to deliver it to a neighbor, all good.
delivered within 13days. cable as described. feels solid and colour is bright and nice.
Does not quite match the photos in the description. Instead of the silver metal framing at the connectors, it came in black and it doesn't look so good because of it! Plain wire instead of cable manager on Velcro