SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shop1ne (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of shop1ne.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love it
Absolutely love it!!! It looks very real.
Very cute
Nice item, fast sending. Thank you!
Super beautiful
I ordered two rings and all of them are beautiful
fast delevery and Necklace is so good .no any error .i love it .soo good job .thank you soo much. i am sri lanka ❤
It's about time, recommend to purchase מהמוכר
I love it, very nice
Looks more expensive than it is. I don't know how long it will take to get ugly, I will try not to get wet.
jolie bague
Very beautiful ring. Like Gold
Truly beautiful and bright
Soo beautiful
Amazing, it's strong and beautiful
I love it,it's so beautiful that I had to ordered two more I definitely recommend it
Is perfect, true to the description and true to the image
With your money, not bad. it's not silver
Beautiful!!!!!!!
really nice.as expected worth for money
Im soo happy this product.. Deliverd in 4 weeks
Wawwww j’aime trop on
looks great
The ring is beautiful and done neatly. I don't wear it very often and nothing has peared yet :)
Ring was too good but in a week it start changing color no satisfied not recommended
Product is beautiful and finishing is very impressive
Beautiful ring
Very nice.❤* The present document is being issued without formal editing.
I ordered size 5.5, I arrived 7, but it is very cute
i love it perfect produce
Very nice and just tailored and came super fast
Beautiful and good quality
Good ring
It's beautiful, I don't know if it will get ugly over time, I hope not
Beautiful ring let’s see if it tarnishes
Beautiful Beautiful, legó quick!
Wow I like it
The ring is spectacular, looks amazing and has a beautiful shine, I highly recommend it
Shocked by the quality of this ring. Looks like a strappy gem that lasts. Can Buy
Very nice ring. Good quality. Thank you❤️
It’s so beautiful,only I pick wrong size it’s tide for me. But really it’s beautiful….
Is very schön3 weeks has lasted.
I love
Spectacular! I bought it to play a joke and they did not know how to differentiate this with the original € 4000. 1000% recommended, what laughs.
This is beautiful is the third time I ask I already asked for it in blue now in red, they do not become ugly I loved
Good product as is the description. I recommend the supplier
It's very nice. I asked for it in blue and I have repeated it in red rose gold: I love it
Lindo
Perfetto
hermoso