SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shop1ne (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of shop1ne.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The ring looks very stylish and beautiful. The seller sent the goods quickly. The product was carefully and securely packed. The parcel went to Ukraine for three weeks. Seller recommend!
Arrived quickly and just look perfect, thank you seller
beautiful ring
Very nice ring, arrival in 10 days Thank you very much
A wonderful ring, very similar to gold. Matches the seller's photo.
A symptomatic and high-quality product, for not a lot of money. I wanted, of course, that the coating would not get as long as possible, but this is unlikely.
The ring is beautiful, albeit a little reddish. But not much.
Egg Super
I was pleasantly surprised by the delicacy and shine of the jewelry. It corresponds to the description. Fast, compact delivery. Many thanks to the store! I definitely recommend this store.
Lovely rings . Like it so much.
It's not exactly like the photo, and very small, but it's pretty
Very cute, arrived before the date
Arrived in France 12 day, it is very good, it is difficult to find size 4 ,(as size 48 in France) correct size, I will buy other model too
Cute ring. The delivery is fast!
Garnet Ring, yak sprung gold Ale yakshchi you have rosmir 18 then Reba brothers 19
I like it very much!
I took it too small. But she's super beautiful. I recommend
Very beautiful ring I really liked the quality good in general cool
I liked it very much, sent it much ahead of schedule. The seller is smart, thank you
The ring is beautiful, the size fits. like gold.
Ordered 8 size this for 17 p.
Beautiful ring
The ring is beautiful, fit in size. The seller Thank you.
The order arrived quickly. Very satisfied
Very beautiful, elegant ring.
The ring is beautiful, the size needs to be bigger than you need, one for sure
Nice!!!
The ring is narrow, 8-by-18,5-with delivery a little delayed...
Because rose gold is not jijii it is more like coppery but it is cute for the price if it is cute and everything arrived super rapidiitsimou
Good quality and delivered quickly. Thank you
Kilce garne, rozmir for the table, the children are not old, everything is fine.
The ring came like a wedding pebbles, light as gold, I received it in a common package in 3 weeks, I will wear it every day, but while washing dishes, cooking food must be removed. Thank you all.
ok
The color began to come out in the first use
Shvidko came, silo Idially, yak in the photo
super gražus
Beautiful, thin ring.
Beautiful and comfortable elegant
Beautiful .. Gentle ring... Like Gold
Very good
The ring is cute, neat as gold. the delivery is ahead of time, thank you all!!!
The ring looks good size
Very cute exelente I recommend the seller
Thank you very much, nice nice, nice ring!
Arrived quickly. and very beautiful
All OK
very nice
The ring arrived very quickly, thanks to the seller
Thank you seller, the ring is beautiful and quality. Shop recommend.
Beautiful Ring and the seller is awesome and it was fast shipping