SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shop1ne (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of shop1ne.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived fast and in perfect condition as illustrated
Very good quality for my money, I have been wearing it for more than 3 months with pleasure!
Arrived quite quickly, the quality is excellent, there is an unpleasant smell, but I think it will quickly erode
I like nice quality bag I recommend
The backpack is great. Someone wrote in the reviews that it smells terrible, but I was probably lucky-there was no smell at all.
Soon received, great beautiful, satisfied
Super backpack. To Poland in 10 days. Thank you
good one, thank you
Good one , 10 days to receive the items Good quality and fast shipping
Chic soft large-capacity backpack, I buy it for a gift, no smell
Arrived well ahead of schedule, great quality, recommend
Thank you, the backpack as in the photo.
According to the photo, the backpack seemed smaller. Looks good.
Nice backpack, good quality to see how to wear
The product is good quality and arrived 5 days earlier then they mentioned. Thank you,
love it just as what was describe the picture
MTO good material
Very nice bag.
Great backpack, neither big nor small, ideal size, looks good material, I hope it lasts.
Super good quality
My husband's backpack.
The backpack is very cool same as in the photo, I took it as a gift for my husband, it is as happy as an elephant!)) Thank you.
Backpack class! Especially for that kind of money!
Item approx. Took the same company for 3 years served perfectly. Now bought a new company of the same. Completely satisfied with the product.
I get to Guadalajara, the product is as described, I really liked this backpack a lot and it looks resistant as its color is very beautiful, a serious detail that is somewhat thin, In question equal width ratio should have its references but one is carried away by different backpacks but detailed and beautiful,