SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shop1ne (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of shop1ne.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality, super Indico.
Very good products fantastic quality engraving on the perfect wedding bands, and the phoda bracelet!!
its as it display on website
Beautiful and super bright. Ideal size
Very tasty wedding ring
beautiful rings, wonderful engraving, fast shipping, I am delighted! Amazing!
Super fast, reciebwd as per discribed
Excellent
idem photo
Excellent service. Thank you
Wow, what beautiful rings. Very fast shipping Highly recommend this SELLER and shop. Thank you for your excellent product and most of all the great price you offer it for us.
Too fast delivery and very well in good condition
Perfect compliant thank you
Perfect, I will buy again for sure!
Long waited, but they arrived, very beautiful.
Beautiful, correct measures, arrived very fast.
Beautiful ring
Looks great both in size and if the ring.
Perfect
Perfect for wedding engraving and seller's attention
Ring and beautifulI'm not taking it off at all. Not written like others especially with this price. Very satisfied. I order another one. Thank you. also the perfect nails.
Seems good but feels a little light and cheap.
...
Very good quality ring. The pebbles shine. I liked it very much. Arrived quickly with a storage bag in the combined package. Thank you seller and AliExpress!!!
Excellent I loved super or my expectations, it is worth the super I recommend
Very beautiful, thanks to the seller
Perfect! High quality
Great product, great seller!!!
Beautiful ring, I bought size 7 but it was a little big so I will buy a size 6. Great material quality. The embroidery inside I didn't really like the letter
Mt bomb
It is beautiful, the precious engraving but the sizes come bigger
Very beautiful. I will buy in the future more!!!
Very Nice ring..
Always arriving fast, before delivery time, thank you, I recommend the seller.
Arrived in perfect condition
very nice and thank you very much
Pretty I'm curious about how long it can last
bellissimo
Wonderful ring
ok
Excellent Product I liked it a lot. I would buy it again
Very good quality perfect size
I liked it very much, it arrived early and they attended to my request. Thanks
Just so amazing for the price. fast delivery (10 days for Switzerland).
Its good using it daily since I get it been months now. Very good quality. I love it.
Arrived before the scheduled date, I use 16 BR and ordered number 7, my husband uses 23 BR and I asked him for the number 10 and gave it right, they are beautiful, let's see in terms of durability
Simply beautiful! Surpassed my expectations!
Super
For this price it is shockingly amazing! I ordered two of these as me, and my fiance are planning to get married this year. The writing is great! Packaging great! Shipping was fast. The ring sizes are a tiny bit big for our ring fingers but that's no problem. Overall, I recommend.