SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shop1ne (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of shop1ne.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much!! I bought one of you more than 3 years now order this new one. Quality 100% product recommend this product Chinese origin.
good quality genuine leather. 100% Recommended
I needed a new one. Thank you
good very nice thanks
Good quality. Cowhide
I liked it, the product quality is very good, same as in the photo, thank you, greetings
Just Wow ! So Beautiful ! Very good quality ! Arrived to MRU in 1 month ! Seller is so nice and welcoming! She suggested for the engraving part.
Friendly message from seller! I feel a heartfelt heart.
Beautiful neat, not big and not deep, for all kinds of cards and plastic documents just right. Bills are includedVery good
Great quality wallet. Thank you !
The quality of the product is good, the threads do not stick out, the cuts are neat, there is white residue on the stamping, but it is erased; the product arrived in 2 weeks, thanks to the seller; the minuses are engraved, as described in the video there is no such function, I wrote in a chat with the seller, as in the instructions, unsubscribed "OK", But it is engraved with someone else's name, it would be better not to be engraved, I will wear it for a month if I like it again
Everything is as described. Special thanks Sarah for good wishes.
Very satisfied! Cute wallet.
I like it very much, the leather is genuine, soft, pleasant to the touch. I liked the quality of the seams. Many thanks to the manufacturer for this quality. Arrived a little ahead of schedule, for which special thanksRecommend
Beautiful I received my wallet and I am delighted. Good quality I recommend the seller
It is the second purchase this is for my brother and he liked them a lot I recommend them and he likes to keep tickets so when he starts to take it, don't all spend it, he got well here as a warrior
Very happy and satisfied, the wallet of very good quality genuine leather. Seller highly recommended. I arrived in estimated time with a nice kind note. Thanks
Delivery very fast, before expected time. I liked the wallet very much. Excellent quality and soft leather. Thank you very much to the seller!!! The seller also put a note, which is very nice. Thank you saRa!!! Best wishes for you!!!
Thank you very much the product has arrived in my hand very beautiful. Thank you very much, Sara lady. Love and respect.
The wallet is amazing and comes with the name I put in the information
Got the item in 3 weeks. It corresponds to the description. My name was properly embossed. There is enough room in the wallet. However seems a bit narrow to place the cards. After placing the cards the zipped compartments seems a little unflexible and tight. Hope it would expand a bit after usage.
The quality is good. Sent to Minsk in 3 weeks.
It's worth the price
very nice and good
It is the second time I buy the item. Very well I treat, I arrive earlier than planned. Product quality is unsurpassed. Thanks for everything
Thanks to the seller I am very satisfied
Excellent quality leather wallet and very fast delivery. Thank you !
Plne profesionálny prístup obchodníka, skoré adding Tovar, výborná kvalita materiálu AJ vyhotovenia. Vďaka.
Looks good quality wallet. As ordered it delivered. A happy purchase.
good product as described, good quality. thx!
good
It is beautiful, very satisfied with the purchase, good quality and very comfortable
Description accurate, quality מצויינת. -Cell for cards and coins and for banknotes. Recommended מאד
I'm absolutely happy with my purchase, this wallet is for my teenage grandson and he likes it a lot. The quality is fantastic, the delivery was really fast. All around, I can recommend the seller and the product with confidence. Thanks heaps.
I have charm I arrived quickly and thank you for the beauty of the seller very good quality I highly recommend it
OK
AM HAPPY WITH THE ITEM THANKS,FAST DELIVERY ASWELL.
Thank you I am very delighted with the good quality of the product and I recommend the seller Thank you
Supercualness very satisfied.