SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shop1ne (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of shop1ne.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast delivery, as always! Thanks!
I liked the execution of this mouse very much, I got used to it very quickly. Well-assembled, very nice soft-touch coating.
تم استلام المنتج في حالة قذرة ولكن من الحسن أن الفأر في حالة من اللباقة.
يعمل بشكل رائع.
The product received in a dirty state but luckily the mouse is in tact.
Second time you bought good product
works great.
The fact of the vertical mouse is complete crap. The wrist after 3 weeks of work begins to hurt many times more than from working with a simple mouse.
كبيرة الماوس
Item as described
ليست هذه هي المرة الأولى التي أشتري فيها ماوس عمودي على الإطلاق لأنه يخرج عن الترتيب (أستخدم واحدة لعدة سنوات) ، ولكن منزلي ، أطفالي ، والآن أحفادي يكبرون. بالنسبة لي الفرق ملحوظ ، اليد أقل تعبًا ومريحة بشكل عام. أنا ممتن للجميع ، دون استثناء ، الذين شاركوا في صنع لي استخدام منتجات ممتازة.
Arrived much earlier than expected !
جيدة وجميلة باستثناء لديك إلى تعتاد على ذلك
كل الحق.
إنه يعمل بالبطارية ، إنه يأتي فقط مع التعليمات المريحة ولكنها هشة
نصيحة الماوس مريحة!
Excellent, lightweight, in working condition
The mouse is relatively not bad. Good soft plastic, although not all details are smooth. You have to get used to the mouse. The back and forth buttons are not convenient. And even when pressing the keys, the mouse must be held straight, so the hand is constantly in tension. Not sure of the need for this purchase. But the work itself is clear, responsive. I will still work and decide if I need it.
شحن سريع للغاية ، وصل خلال أسبوعين! فأر عالي الجودة ، يعمل بشكل جيد ، مريح للغاية المورد الموصى به والمنتجات الموصى بها. شكرًا!
I am satisfied with the price, re-product and order one more
Very good product, exa Whatever the store announces
very serious and fast company always ready to help you solve problems
شركة جادة جدًا وسريعة جاهزة دائمًا لمساعدتك في حل المشكلات
الماوس هو أفضل. لطيفة البلاستيك. الأزرار هي الصامتة. مثل ذلك كثيرا.
العمل الماوس. بعد المعتاد قليلا غير عادية. اليد حقا افرغت. من السلبيات ، خفة المفرط يمكن الإشارة. يتم التعامل مع الرصاص. الذين يريد لمحاولة الرأسي هو خيار جيد. المؤسف جدا أزرار التنقل (الأمام/الخلف)
Cheap and good products
تم استلامها. معبأة في حقيبة. يعمل. كبير جدا بالنسبة لي. هادئة ، الأزرار غير مسموعة تقريبا. أوصي به. لم التواصل مع البائع.
في الواقع جيدة! أحيانا يفصل من بلوتوث دونغل ولكن انها مريحة و رخيصة. يستغرق الثلاثي AAA بطاريات لذلك تأكد لديك تلك. أنا كان أمل كان USB قابلة للشحن
It is very comfortable, the hand is not tired for the whole day of working with it, it is silent
الفأر جيد ، مريح ، وصل قبل الموعد المحدد بقليل. بدون تغليف ، جاء في قوّدين واحد. الأزرار لا تصدر ضوضاء ، لا تتصدع.
The mouse is good, comfortable, arrived a little ahead of schedule. No packaging, came in one pimp. Buttons do not make noise, do not rag.